Exchange and returns
You are welcome to look directly in our webshop www.softinos-shop.de whether the desired shoe is still in stock and reorder them directly. That´s the easiest way for us and the fastest way for you.
To make the returns from Germany as simple as possible for you , we ask you to use the following DHL link to print you own shipping label. With this label, you can send the package back to us. Please read also our right of cancellation (revocation).
With a click on the DHL Return Portal logo, you will be redirected to our returns portal:
Please enter on the DHL Return Portal your full address
Glue the printed label on the package of the return.
You can send us your package from any DHL office.
Once the shoes arrived in our warehouse and has been tested , you will receive your refund. Normally, the refund will be done on the same day on which the return has arrived at us .
Please note that a refund must always be done on the same path as the payment. If you have choosen payment in advance , please enter your bank details.
Please note that bank transfers can take up to 4 business days. The duration of a bank transfer depends on the bank . In general, transfers are processed within 1-3 business days and transferred to the to favoring account.
For returns from abroad this label is not valid. Returns from abroad, please return to this address: Please contact us before sending the shoes back regarding the return shipment costs
SUNNY SEASONS S.A.
Monaiserstrasse 11 c
D - 54294 Trier
Once the shoes arrived in our warehouse, refund will be done automatically.
- softinos shop